Terms & Conditions

1. Acceptance and Agreement

These Terms & Conditions (“Terms”) govern your access to and use of nomboo.com (the “Site”) and products and services offered under the Nomboo brand by Strategic Marketing Group, LLC, a Maryland limited liability company (“Company,” “we,” “us,” or “our”). Nomboo is a tradename of Strategic Marketing Group, LLC.

By creating an account, purchasing a service or membership, accepting a proposal or order form, submitting an electronic acceptance, or otherwise using paid Services, you agree to these Terms and any additional terms presented at the time of purchase.

If you use the Site only for general browsing, you agree to the provisions that reasonably apply to website access, acceptable use, intellectual property, disclaimers, and liability.

2. Definitions

• Client, you, or your means the individual or entity purchasing, requesting, or using the Services.
• Services means branding, marketing, content, websites, advertising, consulting, memberships, and related work we agree to provide.
• Membership means a recurring subscription plan offered on the Site or in an order form.
• Request means a clearly defined item submitted to the Membership work queue.
• Deliverables means final work product we expressly provide for your use, excluding Excluded Assets.
• Excluded Assets means third-party materials and our pre-existing tools, templates, systems, processes, libraries, know-how, and intellectual property.
• Third-Party Platform means a product or service not operated by us, including hosting, advertising, analytics, social, payment, scheduling, communications, and software platforms.
• Business Day means Monday through Friday, excluding federal holidays and Company closures.

3. Eligibility and Accounts

You must be at least 18 years old and legally able to enter a binding agreement. If you act for an organization, you represent that you have authority to bind it.

You are responsible for accurate account and billing information, safeguarding credentials, and all activity occurring through your account. Notify us promptly of unauthorized use or a security concern.

4. Order of Documents

Services may be governed by several documents. If they conflict, the following order applies unless a signed document expressly states otherwise:

1. A signed statement of work, proposal, order form, or engagement letter.
2. Plan-specific terms and disclosures presented at checkout or acceptance.
3. The Cancellation & Refund Policy.
4. These Terms.
5. General descriptive content on the Site.

Marketing descriptions do not expand a signed scope or create a warranty unless expressly incorporated into the applicable order.

5. Scope of Services

We provide only the Services and Deliverables expressly included in the applicable Membership, proposal, order form, or statement of work. Additional work, revisions outside the approved direction, expedited service, or changed requirements may require a new Request, additional time, or additional fees.

Dates, turnaround times, launch dates, and completion estimates are good-faith estimates unless expressly stated as guaranteed in a signed writing. They may be affected by scope, complexity, Client responsiveness, approvals, third-party systems, and events outside our reasonable control.

6. Memberships

6.1 Request queue

Membership work is generally completed through an organized request queue. Unless the plan expressly permits concurrent work, we actively work on one primary Request at a time. A large or multi-step initiative may be divided into multiple Requests.

6.2 Turnaround

A standard Request may often be completed within approximately two to three Business Days after we have all required information, but timing is an estimate and not a service-level guarantee.

6.3 Membership capacity

Plan capacity, users, included consulting time, storage, service availability, request limits, and exclusions are described on the Membership page or at checkout. Unused capacity or consulting time does not roll over unless expressly stated.

6.4 Automatic renewal

Memberships renew automatically at the disclosed recurring price and billing interval until canceled. By enrolling, you authorize recurring charges to the selected payment method.

Renewal terms, price, billing frequency, and cancellation methods will be presented before purchase. You may cancel through the method made available in your account or by another method we clearly provide.

7. Cancellation and Payment Status

7.1 Cancel at the end of the paid billing period

You may cancel a Membership at any time through your Client Portal or another cancellation method we clearly provide. Cancellation stops the next automatic renewal.

Unless immediate termination is separately requested and approved, the Membership remains active through the end of the billing period already paid. No prorated refund or account credit is provided for unused time, except where required by law.

7.2 Reinstatement before the end date

You may reinstate a scheduled cancellation through your Client Portal before the Membership end date. Reinstatement restores automatic renewal using the payment method and billing terms then associated with the account.

7.3 Failed payments and grace period

If a Membership payment fails, the account may be marked Past Due or Payment Required. You remain responsible for the unpaid invoice and any other amounts that become due while the Membership remains open.

We may provide a short payment grace period, currently three calendar days unless another period is shown in your account or required by law. During that period, you may update the payment method and pay the outstanding invoice through the secure Stripe billing portal available from your Client Portal.

7.4 Temporary suspension for nonpayment

If payment is not resolved by the end of the grace period, we may temporarily suspend active work, new request submissions, included services, licenses, discounts, and other Membership benefits. Billing access, invoice history, profile access, and support may remain available so you can resolve the payment issue.

Temporary suspension does not cancel the Membership, eliminate outstanding amounts, or prevent Stripe from generating or attempting to collect later invoices under the subscription and recovery settings then in effect.

7.5 Immediate termination by request

Immediate termination is not offered as a standard self-service action. You may contact Nomboo support to request that the Membership end before the paid-through date.

If immediate termination is processed, active work, request access, included benefits, discounts, and unvested website ownership eligibility end when termination becomes effective. No prorated refund is provided, except where required by law.

8. Membership Website Benefit

8.1 License before ownership transfer

If a Membership includes a website build or redesign, the completed website is licensed for your business use while the Membership remains active, fully paid, and in good standing.

8.2 Ownership after 12 fully paid membership months

Subject to full payment and these Terms, ownership of the completed custom website Deliverables transfers after 12 consecutive fully paid Membership months.

8.3 Cancellation before transfer

If the Membership is canceled, the website license and included benefits remain available through the paid-through date, subject to payment status and these Terms. If the Membership then ends before ownership transfers, the license may end. We may offer a buyout in our discretion. Any quote may consider the remaining ownership period, scope completed, outstanding amounts, migration work, and third-party costs.

8.4 Excluded website components

Ownership does not include Excluded Assets, subscriptions, licensed software, fonts, plugins, stock materials, third-party services, hosting accounts, or components that cannot legally be transferred. Those items remain subject to their own licenses and renewal requirements.

8.5 Hosting and domains

Hosting, domains, SSL, email, maintenance, backups, and premium licenses are separate unless expressly included. Their continued operation may require separate renewal and payment.

9. Project-Based Work

Fixed-fee or hourly projects are governed by the applicable proposal, order form, or statement of work. Project schedules depend on timely Client materials, approvals, access, and feedback.

Deposits, milestones, revision limits, acceptance procedures, cancellation charges, and delivery terms will be stated in the applicable project document. Unless otherwise stated, a deposit reserves capacity and may be non-refundable once work begins or capacity has been reserved.

10. Advertising Services

Advertising platform charges, media spend, printing, postage, and similar pass-through costs are separate unless expressly included. Amounts paid or committed to a third party are non-refundable once purchased, delivered, or made non-cancelable.

We may assist with strategy, targeting, copy, creative, configuration, and optimization. We do not guarantee ad approval, impressions, clicks, leads, sales, ranking, return on ad spend, or other results.

You are responsible for the legality and accuracy of claims, offers, products, services, disclosures, and substantiation supplied or approved for a campaign.

11. Client Responsibilities

You agree to:

• Provide timely, accurate, and complete information, content, brand assets, approvals, access, and subject-matter input.
• Review Deliverables and provide clear, consolidated feedback.
• Maintain Third-Party Platform accounts, billing, permissions, and compliance.
• Obtain required rights, licenses, releases, and permissions for materials you provide.
• Ensure that your products, services, claims, offers, data practices, communications, and business activities comply with applicable law.
• Maintain independent backups of important content and data unless backup services are expressly included.

Client delays may extend timelines, affect results, or require rescheduling. We are not responsible for delay or added cost caused by missing information, late approvals, or unavailable access.

12. Fees, Billing, and Taxes

12.1 Fees and authorization

You agree to pay the prices, deposits, recurring charges, pass-through costs, and taxes disclosed before purchase or in the applicable order. You authorize our payment processor to charge the payment method provided.

12.2 Automatic renewal pricing

Memberships renew at the price disclosed at enrollment or as later changed with required notice. We may change pricing prospectively by providing at least 30 days’ notice, unless a longer period is required by law or contract.

12.3 Failed or late payments

Failed or overdue payments may place the Membership in a Past Due or Payment Required status. After any applicable grace period, we may temporarily suspend active work, new requests, included benefits, licenses, discounts, or delivery until the outstanding balance is paid.

Suspension does not cancel the Membership or eliminate amounts already earned, committed, incurred, invoiced, or later charged under the subscription while it remains open.

12.4 Refunds

Membership and time-based fees are generally non-refundable after the billing period begins. Project refunds, if any, are governed by the applicable order and the Cancellation & Refund Policy.

12.5 Taxes

Prices exclude applicable taxes, duties, and government charges unless stated otherwise. You are responsible for those amounts except taxes imposed on our net income.

12.6 Payment information

Payments are processed through third-party payment and accounting providers. We generally do not receive or store full payment-card numbers.

13. Intellectual Property and Licenses

13.1 Your materials

You retain ownership of materials you provide. You grant us a non-exclusive license to use, reproduce, modify, display, and share those materials as reasonably needed to provide the Services.

13.2 Final Deliverables

After full payment, you own the final custom Deliverables we expressly identify as transferred, excluding Excluded Assets, preliminary concepts, rejected work, and third-party materials.

13.3 Excluded Assets

Excluded Assets are not transferred. To the extent an Excluded Asset is embedded in a Deliverable, you receive the license necessary to use it as part of that Deliverable, subject to applicable third-party terms and ongoing fees.

13.4 Preliminary and unused work

Drafts, unused concepts, working files, methods, source materials, and alternatives not selected as final Deliverables remain ours unless a signed order states otherwise.

13.5 Portfolio use

We may display non-confidential completed Deliverables and publicly available results in portfolios, proposals, case studies, awards, and marketing. You may request reasonable restrictions in writing before publication, including for an NDA or confidential launch.

13.6 Feedback

We may use general feedback, ideas, and suggestions without restriction or compensation, provided we do not disclose your confidential information.

14. Third-Party Platforms and Services

Services may rely on Third-Party Platforms. Their availability, pricing, policies, approvals, security, data practices, account restrictions, and functionality are controlled by their operators.

You are responsible for reviewing and accepting third-party terms where required. We are not liable for third-party outages, suspensions, algorithm changes, data loss, policy changes, rejection, or discontinuation.

Recommendations or integrations do not constitute a warranty or endorsement of continued suitability.

15. Confidentiality

Each party will use the other party’s non-public confidential information only to perform or receive the Services and will take reasonable steps to protect it.

Confidential information does not include information that is publicly available without breach, already lawfully known, independently developed, or lawfully received from another source. Disclosure may be made when required by law, subpoena, or court order.

16. Acceptable Use

You may not use the Site or Services to:

• Violate law, regulation, contract, intellectual-property, privacy, publicity, or other rights.
• Distribute malware, spam, deceptive communications, or harmful code.
• Harass, threaten, defame, discriminate, exploit, or endanger others.
• Attempt unauthorized access, interfere with security, scrape protected systems, or misuse accounts.
• Submit illegal content or request work that we reasonably determine creates legal, safety, security, reputational, or platform risk.

We may refuse or stop work that violates this section or a third-party platform’s rules.

17. Suspension and Termination

We may suspend or terminate Services for material breach, nonpayment, unlawful conduct, abuse, security risk, repeated failure to cooperate, or conduct that creates unreasonable risk to us, our personnel, another client, or a third party.

Where practical, we may provide notice and an opportunity to cure. Immediate action may be taken when reasonably necessary for security, legal compliance, safety, nonpayment, or prevention of harm.

Upon termination, you must pay outstanding amounts. Provisions that by their nature should survive—including fees, intellectual property, confidentiality, disclaimers, liability limitations, indemnity, and governing law—will survive.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM EXPRESS AND IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee revenue, profit, business growth, search ranking, audience growth, leads, sales, conversions, advertising performance, platform approval, uninterrupted availability, or any specific outcome.

Strategy, marketing, content, design, websites, advertising, and consulting involve judgment and external factors. You remain responsible for business decisions and implementation.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OPPORTUNITY, OR BUSINESS INTERRUPTION.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) USD $100; OR (B) THE FEES YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions do not permit certain limitations, so they apply only to the fullest extent permitted.

20. Indemnification

You will defend, indemnify, and hold harmless Strategic Marketing Group, LLC and its owners, officers, employees, contractors, and agents from third-party claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising from:

• Your materials, products, services, claims, offers, or instructions.
• Your violation of law, these Terms, or third-party rights.
• Your misuse of the Site, Services, Deliverables, or Third-Party Platforms.
• An allegation that materials you supplied infringe or violate another party’s rights.

We may control the defense and settlement of a covered claim, and you agree to reasonably cooperate. We will not settle a claim in a manner that admits your liability without your consent, which will not be unreasonably withheld.

21. Electronic Communications and Records

You agree that we may communicate electronically regarding your account, transactions, Services, notices, and agreements. You are responsible for keeping your contact information current.

Electronic signatures, click-through acceptance, order confirmations, and electronic records may be used to form and document agreements. Where law requires special consumer consent for electronic records, we will provide the required disclosures and obtain consent separately.

22. Changes to Services and Terms

We may modify or discontinue features, plan structures, or Services. We may update these Terms by posting a revised version and changing the effective date.

For material changes affecting an active paid Service, we will provide reasonable notice when required. Changes apply prospectively unless law permits otherwise. If separate consent is legally required, continued use alone will not replace that consent.

23. Governing Law and Venue

These Terms are governed by Maryland law, without regard to conflict-of-law principles.

The parties consent to exclusive jurisdiction and venue in the state courts located in Montgomery County, Maryland, and the United States District Court for the District of Maryland, unless applicable law requires otherwise.

24. Miscellaneous

24.1 Independent contractor

We are an independent contractor. These Terms do not create a partnership, joint venture, fiduciary relationship, franchise, or employment relationship.

24.2 Force majeure

Neither party is liable for delay caused by events beyond reasonable control, including natural disasters, severe weather, labor disputes, utility or internet failures, government action, war, civil unrest, epidemic, platform outage, or vendor failure. Payment obligations for work already performed are not excused.

24.3 Assignment

You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, financing, reorganization, or sale of all or part of the business.

24.4 Severability and waiver

If a provision is unenforceable, it will be limited or removed to the minimum extent necessary, and the remainder will continue. Failure to enforce a provision is not a waiver.

24.5 No third-party beneficiaries

These Terms benefit only the parties and their permitted successors and assigns.

24.6 Entire agreement

These Terms, the Privacy and Cookies Policy, the Cancellation & Refund Policy, and applicable signed or accepted orders constitute the entire agreement regarding the Services and supersede prior discussions on the same subject.

24.7 Headings

Headings are for convenience and do not affect interpretation.

25. Contact